One of the more amusing parts of running a business is hearing excuses for not paying or not paying on time, you will find us very flexible and open and easy to work with but money makes the world go around and services have to be paid for. We dont keep others waiting for payment and expect to be treated with the same business respect, therefore we have started to record some client ‘excuses’ of a few Essex based website design companies that have shared then with us, for our own (and your amusement), these are direct responses to overdue payments:
1, Just keeping you upto date a cheque im waiting on has nt arrived and wanted to pay you out of this, ive been assured it will be here in next day or so, and im hoping to have it cleared by end of the week, and then i can send ur payment out would this be acceptable, i do hope so, i dont normally have this problem but with my accident i had ive been very low on work, i do hope you understand and am keeping you upto date as dont like to let people down, if id known about this it would have been easier to have put this away for you. Kind regards and I await your reply on the same
2, I will see what i can sort out but am not 100% sure but will let you know asap. Could possibly sort for the following week, which would be better for me, but leave it with me and i will let you know, Hope this is ok.
3, oh right ok, well this was never told to me via my other website design company, nothing was explained to me, as she set it all up and never told me anything and i didnt know any of this, i will try and get this paid in the next couple of weeks hope that is acceptable as at the moment have no work coming in as was in car accident and unable to work, i do apologise for asking you to explain, kind regards
4, Im not too bad thank you, i was told i wouldnt be paying any hosting when my previous website design company transferred it over to Delicious Webdesign this is the first ive heard of it, I await to hear further from you.
5, Just to let you know I’ve been told the cheque will clear tomorrow so will do a bank transfer for the amount of the website hosting tomorrow for you, hope this is ok … Just to let you know a bank transfer was done for the website hosting today, sorry its 5 weeks late but it has come from my partners account as my bank wasnt open, its come from him and we did give them the invoice number etc so it should tally up, please let me know by confirmation of email that you received this message, thank you once again for being so patient it was greatly appreciated.
6, Sounds silly but im not on my usual laptop and am using my pc and nt sure whether i have outlook, i dont know where to look lol
7, Firstly, I do apologise for not getting back to you sooner, I only came out of hospital on Friday and i am still unable to do much. I hope also that this email finds you to be well.
8, Sorry for not getting back to you until now but have been trying to sort the diary to find time to email you.
9, Hi James, sorry but there is no sign of that promised invoice in the post. Can you get it to me asap, please. [after a read receipt was received three weeks previously when the email with the invoice was opened and read]
10, I’ve not been around lately online as have had a few problems personally.
11, My laptop was stolen and I forgot your company name.
12, Even though your hosting costs are reasonable I have been thinking, I would to like to have the control of the hosting and email. How do i do this, if I decide to? If I no longer want your hosting, webmail or ftp access services, can I request a refund, and what happens from there? How can I have the domain handed over to me?
Our reply
Yes you can transfer it away if you want but the reason to host with a website design company is that its cheaper for yourself than having a hosting account of your own, your domain is now renewed for the year so there cannot be a refund here as we have renewed you already (your domain renewed 11 days ago) and we gave you fair notice and even paid your hosting on trust after it had expired, as you said you would pay when you had the money and once it renewed, Sorry. We can give you control panel access and for interest all our new hosting accounts get control panel access by default.
Give me a ring if you want to have a chat about what your trying to achieve and maybe I can help. It sounds and looks like your not sure about things and would like to help. I assume you saw the other website that I sent to you that is the same as your one now.
13, I dont want to pay for something i havent had or never asked for I appreciate you carried on i will have to speak with my partner as i have a medical condition now, not that affects me with speaking but my business partner now deals with all the stressful things in life xx
